Visit and view the FAQ section at our online casino to find the answers to all online casinos issues

We have compiled this list of FAQ (Frequently Asked Questions) for our customer's convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

Cashier FAQ - Deposits and Withdrawals, Table limits and security.

• How Do I make a deposit into my account?
• How long does it take to process my deposit?
• How Do I withdraw my winnings?
• What is the "pending withdraws" screen?
• I had made a Withdraw but have changed my mind. How can I cancel a Withdraw request?
• How can I follow up financial transactions operations?
• How much can I deposit to My Online Casino Joyland balance?
• What is my Security Code and how do I get it?
• Is using my credit card at the Online Casino Joyland safe?

NETeller FAQ

• What is NETeller?
• How do I deposit, withdraw, and transfer funds?
• How do I become Certified?
• How do I verify my bank account?
• Why was my withdrawal declined?
• Why was my credit card declined?
• How do I change the personal information in my NETeller account?
• Why is my transfer to a merchant still pending?
• How do I make a NETeller Deposit?

Games FAQ - Game features, rules and fairness.

• What kind of games does the Online Casino Joyland offer?
• How can I be sure that the games are fair?
• How does the outcome of the games being generated?
• How do I chat with other players?
• What are COMP points and how do I accumulate them ?
• What is a Multiplayer or Private group table?
• What happens if I am suddenly disconnected from the Internet while I play?
• What do I do if after placing a bet I suddenly change my mind? How do I remove it?
• Where can I find complete detailed instructions on the various games?
• How old do I have to be to play for real money?
• I am not sure what was the previous game round result. What do I do?

Technical FAQ - Software Download and installation.

• What do I have to do in order to play at the Online Casino Joyland?
• How long is the download process?
• What's the name of the downloaded setup program?
• Do I have to download every time I want to play?
• After downloading the software, what do I do next?
• What are the minimum system requirements?
• Can I use Online Casino Joyland with a Mac computer?
• How do I use Online Casino Joyland with AOL?
• What should I do if I receive a message "Account not found. Please verify your account information and try again."?
• What should I do if I can't find the Online Casino Joyland icon on my desktop?