Questions regarding online casino deposits and withdrawals are answered here

How Do I make a deposit into my online casino account?

In order to make a deposit you must first download the Online Casino Joyland Software. For complete step-by-step instructions on downloading and installing Online Casino Joyland, go to getting started section. Then, you need to open your real money account. You than need to open your real money account. After you receive you real-money username, password and Security Code, you are ready to make a deposit into your Online Casino Joyland account.

• Start the Online Casino Joyland program, and select the “Real money mode" option.
• Enter your real username and password in the Login window.
• Select “Cashier” from the lower-left corner of the lobby followed by pressing the “Deposit” button.
• Select you desired deposit method.

Online Casino Joyland offers many payment methods. Click on the tab of your favorite payment method. You will then be asked to enter some details. (Example: Credit Card number, Neteller account number...). You will then choose the amount you wish to deposit, click on deposit, and wait a few seconds. That's it! The money is in your account! You can start playing and winning big!

How long does it take to process my deposit?

Online Casino Joyland accepts the following payment methods: NETeller, InstaCash, Citadel, OnDemandFunds, Moneybookers, FirePay, Click2Pay, Central Coin, 900pay, EcoCard, PaysafeCards, INSTADEBIT, UseMyBank, Credit Card, Maestro/Switch and Solo, Bank Draft, Wire Transfer, Instant Wire Transfer

Depositing at Online Casino Joyland is easy and Instantaneous with all of our payment methods.
With the following exceptions:
Bank Draft - 10-21 Days
Wire Transfer - Up to 5 Days
Instant Wire Transfer - Up to 1 hour (upon receipt of Wire Transfer)

How Do I withdraw my winnings?

In order to withdraw money from account go to Cashier and select the “withdraw” button.

If you made credit cards deposit/s with a VISA card prior to your Withdraw the money you now wish to withdraw will automatically be refunded to your VISA credit cards. If you have withdraw more than your total deposits, any amount in excess of that deposit amounts, will be refunded to you using your preferred method of payment, whether it is Bank draft or Wire transfer.

The reason why we can’t refund the entire wining amount to your Credit card is due to Credit card company’s limitations, and is out of our control.

Our credit card refund policy is the quickest way to pay winnings, and most continent to our clients. There are no charges for credit cards refunds.

Bank drafts will be sent to your billing address, as specified on the account register process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact out Customer Service department at support@joylandcasino.com. Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdraws.

If you select Wire transfer as the preferred method for withdraw, you will be asked to fill-in your bank account details. There are no charges imposed on Wire transfer withdraws.

You can track the status of your withdraw requests by entering the cashier and selecting the “Transaction history” screen. The status column in this screen identifies each transaction’s exact phase.

What is the “pending withdraws” screen?

Once you make withdraw, your withdraw requests is pending to be processed by our financial department in Antigua. By entering the “Pending Withdraws” screen in “Withdraw” section in the cashier you can view all the Withdraw requests you have requested, awaiting to be processed.

Generally speaking all withdraws are waiting to be processed for 4 business days so that you can cancel withdraw requests while the transaction has not been processed yet, and return the original withdrawn request amount back to your casino account, so you can go ahead and play

I had made a Withdraw but have changed my mind. How can I cancel a Withdraw request?

As mentioned, all Withdraw requests awaiting process show up in the “pending Withdraws” screen in “Withdraw” section in Cashier, up to 4 business days from your initial Withdraw request date.

You can cancel Withdraw request as long as they show up in the “pending Withdraws” screen, and return the original Withdrawn request amount back to your casino account, so you can go ahead and play.

How can I follow up financial transactions operations?

The Cashier’s ‘Transaction History’ section stores a complete history of all your financial requests, such as withdraws and deposit requests.

How much can I deposit to My Online Casino Joyland balance?

The following limits of deposits apply for each deposit method:

Credit cards:

    Minimum single deposit $20
     Maximum single deposit depends on credit card type.

NETeller:

    Minimum single deposit $20
    No maximum limit

Is using my credit card at the Online Casino Joyland safe ?

Absolutely yes. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the Online Casino Joyland is much more safer than using it at your local department store. For further information, visit our Security section.